1. Overview
At tomakedesign LLC, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and cancellations of our premium services and subscriptions for html.tomake.design and pdf.tomake.design Figma plugins.
2. Free Services
Our core Figma plugins are free to use. No payment is required for basic functionality, and therefore no refund applies to free services.
3. Premium Services Refund Policy
For premium features, subscriptions, or one-time purchases:
3.1 Refund Eligibility
- 30-Day Money-Back Guarantee: If you are not satisfied with your premium purchase, you may request a full refund within 30 days of the original purchase date
- Technical Issues: If you experience technical issues that prevent you from using the premium features, and we are unable to resolve them, you are eligible for a full refund
- Duplicate Purchases: Accidental duplicate purchases will be refunded in full
3.2 Non-Refundable Situations
- Requests made more than 30 days after the purchase date
- If you have violated our Terms of Service
- If you have used the premium features extensively before requesting a refund
4. Subscription Cancellations
For subscription-based services:
- Cancel Anytime: You may cancel your subscription at any time through your account settings
- No Partial Refunds: Cancellations take effect at the end of your current billing period. We do not provide partial refunds for unused time within a billing period
- Access Until Period End: After cancellation, you will retain access to premium features until the end of your current billing period
- Auto-Renewal: To avoid being charged for the next billing period, please cancel at least 24 hours before your renewal date
5. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line "Refund Request"
- Include your order number or the email address associated with your purchase
- Provide a brief explanation of why you are requesting a refund
We will review your request and respond within 3-5 business days.
6. Refund Processing
- Method: Refunds will be issued to the original payment method used for the purchase
- Processing Time: Once approved, refunds typically take 5-10 business days to appear on your statement, depending on your payment provider
- Currency: Refunds are issued in the original currency of the transaction
7. Disputes
If you believe you have been incorrectly charged or have a billing dispute, please contact us at [email protected] before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly and fairly.
Chargebacks initiated without first contacting us may result in the suspension of your account.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our premium services after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us:
tomakedesign LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA
Email: [email protected]